Important:

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Office Location: 10240 West McNichols, Detroit, MI 48221

Employee Category: Full-Time Employee

Positions Hiring: 1

Start Date: Immediately

Salary: $35,000 - $45,000

Benefits: Medical, dental, vision insurance; No Days PTO/Vacation Days Model; Monthly Self-Care Stipend; robust company holiday calendar; quarterly shutdown week; annual end-of-year shutdown; professional development budget

Reports to: Director of Events, Strategy, and Operations

Our Vision

Strategic Community Partners is a national organization that works with mission-driven organizations rooted in education, equity, and justice. We help organizations build capacity by pairing strategy with community and cultural context to drive forward powerful missions.

Our Mission

Strategic Community Partners offers best-in-class services in the following expertise areas:

  • Strategic Planning & Implementation
  • Community-based Research and Evaluation
  • Diversity, Equity, and Inclusion (DEI) Audits, Planning, Training, and Implementation
  • College and Career Access and Success Initiatives
  • Youth- and Community-based Initiatives and Events
  • Project Management & Systems Building
  • Talent Management and Leadership Development

Four core values fuel us and drive our work:

Learn More About Strategic Community Partners

  • Learn more about Strategic Community Partners here.
  • Learn more about our growth and evolution as an organization here!
  • For examples of our work, review our case studies here.
  • To learn about our process with our partners, click here.

Elevator Pitch

We are looking for a Community Operations Manager who is proactive, committed to delivering excellent customer service, and can manage the operations and experience for our community center. This individual will have the customer service skills and operations knowledge to operate a community center as the first face that any guest or member of our SCP Community Center sees upon entering. They will maintain an exemplary facility, responsible for the daily and ongoing maintenance, operations, and procedures.

Education

  • Associate’s degree preferred (or at least five years of work experience)

Experience

  • At least two years of experience working/engaging with a mission-driven organization committed to education, equity, and/or justice
  • At least six months (one year preferred) of managing an office or community center
  • At least three years of administrative work experience with exemplary track record of results, including proven track record of exemplary decision-making and judgment while offering administrative support
  • At least one year of experience working with vendors, such as, yet not limited to, landscaping, cleaning companies, general contractors, and overall building maintenance

Skill Sets

  • A self-starter that doesn’t require follow-up for tasks to be completed
  • Ability to analyze and revise operating practices to improve efficiency
  • Comfortable working in a fast-paced office environment with several tasks and priorities at once
  • Comfortable making decisions and also possesses exemplary decision-making and judgment
  • Exceptional communication skills
  • Exemplary customer service skills
  • Proficiency in Google Drive with expertise in Google Docs and Google Spreadsheets
  • Proficiency in Microsoft Office with expertise in Microsoft Word, Excel,  and PowerPoint
  • Strong problem-solving skills, including, yet not limited to, ability to proactively identify crisis management concerns and create solutions to address
  • Superior organization skills, detail-oriented, and dedicated to completing projects in a timely manner

Core Responsibilities

  • Manage operations and vendors of community center
  • Open and close community center Monday-Friday and on weekends when needed, including yet not limited to:
    • Preparing for daily co-working, meetings, events, and general operations
  • Ensuring organization and tidiness of community center (inside and outside) at opening, closing, and throughout day
  • Ordering office supplies and maintaining accurate inventory list
  • Managing office technology (screen sharing to tvs, teleconferencing system, wifi, etc.)
  • Serve as a community contact and liaison for the community center
  • Manage ongoing co-working, meeting, and event requests
  • Manage community center events, community engagement, and Fitzgerald community support
  • Meet goals for co-working space tenants and community center events
  • Support CEO and staff with administrative tasks
  • Typical Office Schedule*
    • Monday: 8:30 AM-5:30 PM
    • Tuesday: 8:30 AM-5:30 PM
    • Wednesday: 8:30 AM-5:30 PM
    • Thursday: 8:30 AM-5:30 PM
    • Friday: 8:30 AM-5:30 PM
    • Occasional evening and weekend availability required

*Community Operations Manager is responsible for being present and serving as onsite contact for all SCP Community Center events (unless otherwise specified). A 1-hour lunch period is required to be taken between 11 am and 1 pm unless another time is decided on. This lunch period can be taken within the office or off site.

Detailed Outline of Responsibilities

  • Booking offsite space for SCP team when needed
  • Inquiry email and call management
  • Check-in meetings with manager
  • Document and systems creation
  • Generate memos, emails, and reports proactively and when requested
  • Managing registration and check-in at community center events
  • Meeting support and preparation, including:
    • Execute and/or support all food and beverage orders, as well as vendor orders for events and meetings
    • Printing materials and prepping meeting materials
  • Maintain supply/inventory management system—including proactively identifying supply needs, as well as an ongoing recurring system with staff to secure supplies (to be approved by manager)
  • Create and maintain office systems and supervising staff in terms of adhering to these systems
  • Maintain office services by organizing office operations and procedures, designing systems (example: filing systems, storage room systems)
  • Create system and procedures for retention, protection, retrieval, transfer, and disposal of records
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
  • Keep management informed by creating reports, summarizing information, and identifying trends
  • Keep conference rooms and all general/common office space organized and clean at all times
  • Spot sweeping, mopping, and cleaning throughout the day
  • Serve as community liaison for space reservations and also internally with SCP (e.g. newsletter contributions, inviting team to local events, etc.)
  • Serve as onsite contact for all community events
  • Manage all vendors necessary for operations (seasonal, landscaping, construction, alarm, internet, etc.)
  • Additional administrative responsibilities based on needs of company
  • Create and manage community space reservation system
  • SCP and partner event support

Mindsets

  • It is necessary to pair strategy with community and cultural context to partner with communities.
  • You do this work with and alongside communities—not on or for communities.
  • You are passionate about the work you do.
  • You believe in delivering nothing less than excellence—process, presentation, and communication are all equally important.
  • An unwavering commitment to integrity is a non-negotiable.
  • Matters of education, equity, and justice are not projects, are not to be intellectualized, nor are you saving anyone. It is an honor and privilege to do this work.
  • The administrative operations of an organization are critical in ensuring the utmost success of an organization and leadership.

Physical Activities and Other Requirements

  • Lift and carry up to 75lb
  • Sitting and walking
  • Must have or be able to acquire a valid state driver’s license
  • A personal vehicle will be required in order to run errands, transport equipment and supplies to and from office, along with other various tasks

Equal Employment Opportunity Policy

Strategic Community Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applying for the Community Operations Manager Role

Thank you for considering Strategic Community Partners as your next home to lead mission-driven work in partnership with powerful communities across the country.

If you meet our candidate criteria and would like to apply, please submit your resume and cover letter (in PDF format) via this application form by Sunday, May 29, 2022.

All applicants will be contacted by Monday, May 30, 2022 with next steps based on a first review of all applicants.

If you have any questions, please reach out to info@strategiccommunitypartners.org. 

We look forward to seeing your application! Thank you for your commitment to mission-driven work!

Location: Open to a remote position, with a preference for the candidate to be based in Atlanta, GA, St. Louis, MO, or Detroit, MI

Working Location Context: SCP operates with a flexible working location model. We are a community-grounded organization that, as long as safety permits, is in community often with partners and community members. There will be days and weeks required where staff are in office, while also providing autonomy and flexibility (for various schedule needs).

Employee Category: Full-time Employee

Positions Hiring: 1

Start Date: Immediately

Salary: $75,000-$85,000 (dependent on credentials and experience)

Reports to: Chief Executive Officer

Benefits: Medical, dental, vision insurance; No Days PTO/Vacation Days Model; Monthly Self-Care Stipend; robust company holiday calendar; quarterly shutdown week; annual end-of-year shutdown; professional development budget.

About Strategic Community Partners

SCP is a national firm that works with organizations by advising, designing, and managing projects and initiatives that advance equity with and for communities. We partner with organizations to build capacity by pairing strategy with community and cultural context to drive forward powerful and equitable missions.

We are passionate about and focus on capacity building in the following areas:

  • Community-Grounded Research and Evaluation
  • Diversity, Equity, and Inclusion
  • Education (Early Childhood, K-12, and Higher Education)
  • Project Management and Systems Building
  • Recruitment, Retention, and Overall Talent Management
  • Strategic Planning
  • Youth- and Community-Based Initiatives and Events


Learn more about Strategic Community Partners here.

Elevator Pitch

Strategic Community Partners (SCP) is looking for an exceptional Senior Communications Manager who will lead SCP on the creative and communications fronts—internally and externally. Charged with uplifting and shaping the narrative of SCP, as well as leading creative projects we collaborate on with our partners, this leader is both creative and strategic; can differentiate communication based on audience; is a strong communicator across mediums; has created strategy and executed creative communications efforts; and has a track record of exemplary creative- and communications-oriented projects that have led to significant outcomes and usability. As a member of the SCP team, this individual is intrinsically motivated; extremely comfortable working in gray space and creating from the ground-up; thrives when working in urgent situations and with complex cross-collaborative projects—and thrives in such a work environment.

Education

  • Bachelor’s Degree required

Experience

  • At least five years of work experience with evidence of an exemplary proven track record of results
  • At least three years of experience developing brand and communications strategy and leading creative projects/initiatives with exemplary results
  • Experience serving as the lead contact and point-person for a creative communications project/initiative—including designing, organizing, planning, executing and crisis management
  • At least two years of experience working in a mission-driven organization committed to education, equity, and/or justice
  • Experience facilitating high-stakes meetings with stakeholders and collective groups to co-create strategy and content; as well as engage in feedback cycles
  • Experience managing partners and direct reports across a project, as well as executing a project plan
  • Proven track record of exemplary decision-making and judgment while leading mission-driven work with a community
  • Demonstrated experience and expertise creating strategy and executing on (listed in order of current need):
    • Graphic Design e.g. one-pagers, impact reports, presentations, brochures, social media (proficient, willing to further develop)
    • Project and Timeline Management, including external media partner, agency vendor management
    • Mobile App (iOS and Android) Co-Development (providing creative direction to our app development partners)
    • Website Development and Maintenance e.g. Squarespace, Wix
    • Social Media Management (Editorial Calendar Creation, Execution, and Community Engagement and Management)
    • Newsletters (HTML, Mailchimp, etc.)
    • Blogs
    • Narrative/Promotional Videos (providing creative direction to our media partners)
    • Copywriting and editing
    • Public Relations (not required, yet preferred)

Skill Sets

  • Creative, innovative, and strategic
  • Compelling and influential communicator (with strong differentiation skills based on audience and across mediums ((e.g. in meetings, through blogs, via social)
  • Strong organization and planning habits overall, including:
    • Project plans and timeline
    • Partner collaboration and management
  • Strong creative vision and direction
    • (proficient, willing to further develop)

Skill Sets (continued)

  • Strong relationship-builder
  • Ability to manage several priorities and partners at once while also working at a fast pace (and thrives under these circumstances)
  • Exemplary decision-making and judgment
  • Strong problem-solving skills, including, yet not limited to, ability to proactively identify crisis management concerns and mitigate during organizing and planning phases of event planning
  • Ability to be flexible and jump into any role necessary
  • Extremely comfortable working in gray space and creating from the ground-up

Mindset

  • It is necessary to pair strategy with community and cultural context to partner with communities.
  • You do this work with and alongside communities—not on or for communities.
  • You are passionate about the work you do.
  • You believe in delivering nothing less than excellence—process, presentation, and communication are all equally important.
  • An unwavering commitment to integrity is a non-negotiable.
  • Matters of education, equity, and justice are not projects, are not to be intellectualized, nor are you saving anyone. It is an honor and privilege to do this work.
  • You are intrinsically motivated.
  • You are extremely comfortable working in gray space and thrive when creating with little direction/context/no precedent—viewing it as an opportunity for innovation and exploration to best serve our communities and partners.
  • In complex, time-sensitive, and perhaps even crisis situations, you are further fueled by the opportunity to partner, lead, and serve.
  • You are positive and operate from a place of abundance, opportunity, and passion.

Core Responsibilities

  • Create, lead, and execute overall SCP creative and communications strategy, operating with a long-term view, including, yet not limited to:
    • Blogs
    • Brand Direction and Management
    • Copyediting
    • Graphic Design (e.g. one-pagers, impact reports, presentations, brochures)
    • Narrative/Promotional Videos (providing creative direction with our media partners)
    • Newsletters (HTML, Mailchimp, etc.)
    • Public Relations, as needed
    • Social Media Management (Editorial Calendar Creation, Execution, and Community Engagement and Management)
  • Interface directly as a leader of the organization with partners
  • Manage day-to-day execution, ensuring on-track progress toward strategic goals internally and with partners
  • Manage 1 direct report at the Associate or Fellow/Intern level

Additional Role Details

  • Serve as a leader in the organization, taking ownership and responsibility for the success of our work internally and externally as an organization.
  • For examples of our work, review our case studies here.
  • To learn about our process with our partners, click here.

Applying for the Senior Communications Manager Role

Thank you for considering Strategic Community Partners as your next home to lead mission-driven work in partnership with powerful communities across the country.

If you meet our candidate criteria or know someone you think should apply, submit an application.

If you have any questions, please reach out to info@strategiccommunitypartners.org.

We look forward to seeing your application! Thank you for your commitment to mission-driven work!

Strategic Community Partners